Scratched Blu-Rays

[Tablet]

I don't know if anyone else has had this problem, neither had I until now but I just got my first scratched blu ray 

I bought Red Cliff Parts 1+2 International version from the states as in the UK we just got a horrible butchered version and I wanted both films untouched, anyway the package came yesterday and I heard a disc rattling inside the case, being new and sealed I quickly unwrapped it and examined Part 1. One 3-4mm scratch on the disc, I've had little experience with blu ray but I knew they had a super protective coating so thought nothing of it. This morning I decided to give Part 1 a play through and at about 33-34 minutes in the video skips for a minute or two. I've emailed the seller about the problem. Disc 2 looks fine but I haven't tried it yet, it wasn't lose so there's no reason to assume there's anything wrong with it.

I'm aware it's very difficult to scratch one of these discs but since it happened during shipping and the seller used 'minimal' packaging ie card wrapped around the box, no bubble wrap at all for an international transaction. It does seem the blame in this case lies with the seller. Hopefully the seller can sort out a replacement/refund.

Has anyone else had this problem?

[nectarsis]

Never had that problem, and that does sucks..especially as Red Cliff 1&2 are GREAT epic flicks.  Where did you buy it from?

[Tablet]

Oh tell me about it, they're effing fantastic!

I bought it from an Amazon seller called 'all your music' I've checked their T&C's looks like they'll accept returns within 3 days of item arrival if it is in different conditon to that described in the listing.... I'm guessing faulty/damaged counts in there somewhere. I've emailed them both through Amazon and directly so it's just a waiting game now.

I wouldn't care but I bought the blu-ray version of both movies together to replace the pirated versions I bought while in China in '09. Ironic thing is te Red Cliff 1 pirate came on 2 discs and the end of Disc 1 had a fault on that too where the last 20 minutes of the disc wouldn't play at all. 

I'm cursed. 

[nectarsis]

Oh tell me about it, they're effing fantastic!

I bought it from an Amazon seller called 'all your music' I've checked their T&C's looks like they'll accept returns within 3 days of item arrival if it is in different conditon to that described in the listing.... I'm guessing faulty/damaged counts in there somewhere. I've emailed them both through Amazon and directly so it's just a waiting game now.

I wouldn't care but I bought the blu-ray version of both movies together to replace the pirated versions I bought while in China in '09. Ironic thing is te Red Cliff 1 pirate came on 2 discs and the end of Disc 1 had a fault on that too where the last 20 minutes of the disc wouldn't play at all. 

I'm cursed. 

Well I def hope it works out for you man...I had an issue with the chinese version being defective to (during the final push in Cao Cao's camp right by his "fortress" building).

[rodek]

If they don't help you out with a disc replacement.. You could take the disc to someone who has a "professional" resurfacing machine. (ie. blockbuster, friends, rental stores, etc). I have a friend with a $1500 machine and we tried scratching a blue ray hard  and all the scratches came out with a heavy/light clean.

I've only have had one scratched dvd and they replaced it no problem.

[bartre]

I didn't think they could resurface a blu ray.
i've had a couple people bring discs in to me to try it, but nothing's worked, ever.

[Tablet]

I didn't think they could resurface a blu ray.
i've had a couple people bring discs in to me to try it, but nothing's worked, ever.

Correct, blu rays are layered so thinly that if you get a semi deep scratch in the non-scratch coating it corrupts the data on that layer, total bummer.

Update: I have to return Red Cliff for a full refund... I will own these movies eventually.