RIP to BT Garner of MindRec.com... BT passed away early 2023 from health problems. He was one of the top PCE homebrew developers and founder of the OG Turbo List, then PCECP.com. Condolences to family and friends.
IMG
IMG
Main Menu

50% Off EVERYTHING at TZD.com!

Started by MrFulci, 11/01/2007, 03:20 PM

Previous topic - Next topic

0 Members and 0 Guests are viewing this topic.

MrFulci

I don't think TZD is pulling a bait and switch with Forgotten Worlds, haha. From what I've gathered, TZD doesn't always have perfect stock take, as they run another business out of the same warehouse. Someone could have purchased 50 pieces of the game before you had a chance to order. Better for you to ask TZD during business hours.

I don't think any titles will be reappearing on that list. This seems to be a sale to clear out slow moving stock, and to get rid of the glut of it.

For those who missed out on JB Harold (Nat). I was early to get my order in, about 2 hours after that e-mail arrived to my in-box, so I may receive JB Harold. I may part with the game provided I receive payment promptly, and enough to cover the total cost of the item ($10 + Shipping to me, and shipping to you).
"Damnit, Beavis, put that away. You're not supposed to have your _____ out when you're cooking".

MurderDate

Is  this "warehouse" a big bookshelf and PC in some guy's spare bedroom or is it a real warehouse with employees and crates and with something I'd need a class-B license to drive?  That's what I'd like to know.

Either way they should have taken Forgotten Worlds off the page before they sent out the email.
and they should be able to credit people's credit cards BACK and not have to pester them to "pick something else".

How did they not expect this sale to be as big as it has been?  They know the size of their mailing list.  I'm sure they are very aware of the resale on Ebay value of everything they sell.

 #-o

anyway,   it'll work out for everyone, no matter how you choose to handle it.     :^o
"I KNOW WHAT YOU ARE GOING TO DO! JUST KILL ME AND GET IT OVER WITH!"
"Don't be vulgar. We're artists..."
Jess Franco's La Comtesse Perverse

MrFulci

My TZD order arrived. All looks good!

I'll see what TZD.com's stock looks like later this afternoon, I may make another visit...
"Damnit, Beavis, put that away. You're not supposed to have your _____ out when you're cooking".

Carbon Tiger

Well no Forgotten Worlds for me. Considering I ordered 10 minutes after the email went out this proves they had no copies of that game and if they did have copies not enough to include them in this sale. No email, phone call or anything. On the other hand they did give me half off on the games I did order so it wasn't like I got cheated and I did want the games I received. Plus they were shipped fast.

So I think I'll keep what I got and won't return it. However if they survive this clearance I won't be buying from them again. I don't have much tolerance for stuff like this.
My game collection at PCE Daisakusen
http://www.pcedaisakusen.net/2/33/147/show-user.htm

MurderDate

I canceled my order.     :twisted:
"I KNOW WHAT YOU ARE GOING TO DO! JUST KILL ME AND GET IT OVER WITH!"
"Don't be vulgar. We're artists..."
Jess Franco's La Comtesse Perverse

shubibiman

Did you get your money back?
Self proclamed Aldynes World Champion

geepee16

I have been reading here for a long time but this thread has prompted me to step up and say what needs to be said.

Some of you people are insane.  If you think TZD is trying to scam you a la Buyrite or some other lame online game stores, you're out of your minds.  Either that, or you are so new to the Turbo scene that you know nothing about it.

TZD has been serving the Turbo community since the early\mid 90s. It's not being run out of a truck with the engine running or out of some guy's parents' basement.  They used to operate out of Van Nuys and the last ten years or so have been out of Santa clara if I'm not mistaken. It has been a business for a long time.  They have brought Sapphire, Dracula X, Ys IV and tons of other games (when they were available) from Japan. they didn't charge us ridiculous prices for any of it.  They serviced Turbo machines, offered gameplay support, kept whomever they could from TTI, and, when able to, have cut many MANY deals to customers.  They used to even give out free swag- promos, magazines, etc.  Hell, I once even got a Sherlock Holmes 2 calculator from them- for free.  This undeserved belly-aching is completely out of order.

Those of you smarting over Forgotten Worlds- if you wanted it so badly, you might have considered getting it sometime over the LAST 13/14 YEARS that they have been selling it instead of waiting until TZD was down to a handful of copies.  Now, if you REALLY want it new, why don't you go over to telegames.co.uk.  The last I checked, they were charging GBP 60 which is over $120 (US dollars) for it. TZD has had it for $30 for a LONG LONG TIME. 

If you don't like the fact that they may have pulled the Expresses of the sale list (if they indeed still have them), then perhaps you should try buying a new one of those someplace else.  I think Telegames US sold them for $250 while TZD sold them for $180.  Telegames UK? $500 at last check.  I don't blame them if they did such a thing.  Someone once taught me a very valuable lesson (and that person is likely here reading this):  It's better to make a slow dime than a fast nickel.  TZD has lost its lease and perhaps more.  They've severely marked games down over the years.  Remember when Shanghai II and Power League V were like $40 a few years back?  TZD had to take a loss on them just to get rid of them.  Why not  keep a few things which will definitely make money in the future?  Given what market choices are on sealed Expresses, I'd certainly sell some stock for much more, much later.

Finally, those of you suspicious of TZD screwing people over with broken promises on games like Forgotten Worlds, I can sympathize.  You, like me, have probably been under the assumption that TZD would be around forever with unlimited stock.  After all, their original agreement with NEC expired like way back in 2000 and they're still here.  Why not assume they'd be around another 20 years?  Would you be wiling to believe that there were - if I'm not mistaken - less than 85,000 Duos sold in North America?  How many copies of games like FW would have been made?  Some Duo games had print runs of way under 5,000 (I think Dynastic Hero had 1,500).  It's painful to know that your last chance to get something new has just slipped by but that is no reason for character assasination. I have been on the TML, a Turbo fan, a visitor here at pcengine-fx.com and a customer of TZD for a long time- all for over a decade each and it just turns my stomach to see this kind of negativity in a community of the coolest game fans I have ever dealt with..

Nazi NecroPhile

Yeah, nice first post geepee16.  Welcome aboard anyway.

I think we are all well aware of TZD's history, and I for one am quite grateful that they've been around for as long as they have (even though my customer service experience has been less than stellar).  I don't mind that they pulled the Expresses from this sale, but few would disagree that it's bad form to state something to the effect of "Last chance, buy me now!" on an item only for them to 'find' a few more and pull the same thing a year later.  Nor is it good business to tell someone over the phone that stock is plentiful, when in reality it is not.  Insane?  I think not.
Ultimate Forum Bully/Thief/Saboteur/Clone Warrior! BURN IN HELL NECROPHUCK!!!

PCEngineFX

Thanks for posting George...You pretty much said what I was going to say.

This incident was a case of stock being mislabeled in the warehouse, plain and simple.  TZD thought they had X amount of stock when in reality after opening up the boxes, that X amount was much lower.

This was not a case of subterfuge.

It was purely a case of stock being mislabeled and thinking they had more copies of the game then they really had.
// Aaron Nanto | The Ultimate Resource for NEC Consoles!
Papa PCEFX 1997-2020 [Retired]
IMG
IMG

nat

Hey, George. Good to see your face here.

George is a friend of mine, and makes a good point. I think what he is getting at is that Steve (at TZD) has supported the community loyally for the past 15 years, even (as he pointed out) long after the NEC contract expired. He has gone out of his way (at times) to provide as much support and service for all the US gamers out there as possible. He's gone above and beyond, to say the least.

Personally, the only time I questioned TZD was when they made a huge deal about clearing out the "last" of the TE units only to re-list them some time later. Don't get me wrong-- I think it's great they were able to put more up for sale. I'm still curious as to the circumstances surrounding that incident, though.

When all is said and done though, I'm a little puzzled myself at some of the negativity this sale has provoked in people. Especially for a service that we have been absolutely blessed to have had the privilege of for so many years. It's not like these items were going to be available forever.




Except Power Golf.

MrFulci

Well, it looks like JB Harodl is back for sale.

Also, whomever updates TZD.com, is also updating the old site. After I checked out, with a second order, I deltecd the cart stuff at the end, and went to: https://tzd.com

This is typed there:
"Lost our lease sale is on now! If you have signed up for our mailing list, check your in box or write for details. We just found a box of Splash Lake (regular price $29.99) and several copies of Battle Royale ($19.99) and It Came From The Desert ($19.99.) Simply add these to the comments section of your order, we will adjust the order total here. Sale prices OK! "


PCEngineFX, since you redesigned the TZD site, you may want Steve, or whomever is typing the news, know that it is only appearing on their old site.
"Damnit, Beavis, put that away. You're not supposed to have your _____ out when you're cooking".

nat

That is odd. I wonder why they have a copy of the old site up at all. Interesting.

Carbon Tiger

Quote from: guest on 11/05/2007, 06:15 PMI think we are all well aware of TZD's history, and I for one am quite grateful that they've been around for as long as they have (even though my customer service experience has been less than stellar).  I don't mind that they pulled the Expresses from this sale, but few would disagree that it's bad form to state something to the effect of "Last chance, buy me now!" on an item only for them to 'find' a few more and pull the same thing a year later.  Nor is it good business to tell someone over the phone that stock is plentiful, when in reality it is not.  Insane?  I think not.
Agreed. I respect what TZD has done over the years and the service they provided to a good game system and a good group of fans. I don't think they were out to screw anyone or steal anyone's cash. However, when you list a product for sale that you apparently don't have or don't have much of that's when trouble starts. I have college degree in business (or will in about 9 months) but if your going to do a sell first thing you do is check your stock. This is 101 level stuff and flatly common sense. They should have checked what they had then made an announcement.

They earned a little bit of negative feedback for this, just because they exist does not exempt them from negative feedback. Business is very much a case of what have you done for me lately, for better or worse this is often how it is. I'm not calling them crocks or anything but they didn't handle this in the best way. 

Do I respect what they do ? Yeah I do. But that doesn't make them blameless when they goof.


..........yeah and that site thing is weird  :-k
My game collection at PCE Daisakusen
http://www.pcedaisakusen.net/2/33/147/show-user.htm

mark p

Hrrrm. tzd still hasn't responded to the email I sent on Friday . They must be really busy sorting out the FUBAR'd orders. :mrgreen:

Carbon Tiger

Quote from: mark p on 11/05/2007, 07:25 PMHrrrm. tzd still hasn't responded to the email I sent on Friday . They must be really busy sorting out the FUBAR'd orders. :mrgreen:
(snicker)

Yeah I hope it works out for all parties as best as it can really. Having got my order minus a game, but hey honestly I'm not that upset. Having two brand new sealed TG 16 CD games is kinda cool it almost makes me not wanna open em..........almost :) These will likely be the only new games I'll ever get for this system.
My game collection at PCE Daisakusen
http://www.pcedaisakusen.net/2/33/147/show-user.htm

PCEngineHell

Quote from: Pcenginefx on 11/05/2007, 06:42 PMThanks for posting George...You pretty much said what I was going to say.

This incident was a case of stock being mislabeled in the warehouse, plain and simple.  TZD thought they had X amount of stock when in reality after opening up the boxes, that X amount was much lower.

This was not a case of subterfuge.

It was purely a case of stock being mislabeled and thinking they had more copies of the game then they really had.
Aaron,I got to tell you,I have dealt with TZD since 1994,and this "sale" was a complete scam in my eyes. I never ever had any issues with them before,until now. I called them,prior to making the order,so did my friend. Both times they confirmed over the phone,yea we got plenty in stock. The guy told me he looked right at them. He did this when he checked for me to see if they had any Lords of Thunder still in stock.....

Anyway,we did a joint order,under the belief we were getting 2 Forgotten Worlds in the order. No email was sent to my friend to confirm they ran out or anything,to ask for a second choice,anything at all. My friend calls them about 45 mins ago after I informed him of further post on this thread,as he became more concerned.

They informed him that they charged his credit card anyway,said they were out of stock of Forgotten Worlds,and without confirming if we still wanted to continue the order they shipped anyway. They,Steve,whoever,stated they figured my friend would have wanted the rest of the order anyway,and they would just credit back the difference.

My friend of course got utterly pissed off at the guy,with good reason. This is not how you run a good business,not at all obviously.  My friend Eric asked him to make sure it was shipped,informed him this was a joint order,reminded them that I spoke to them last week about this order before it was placed. The guy,Steve,whoever said it was indeed shipped out already. My friend then informed him he was going to inform me,and depending on what I decided,we would deny the charge and return the package at TZD cost.

My friend informed me after hanging up. I obviously get pissed. I call TZD up. This is the real kicker. I explain why the order was placed,that I did not wish to continue  a order when I was mainly ordering it for the Forgotten Worlds,the other stuff was extra. I went off on them about how it should have been confirmed with us if we wanted to continue anyway,or cancel the order first before shipping. I also said I was swore to they had plenty in stock. If I was told otherwise,I would not have placed the order obviously.

The guy then decides to tell me they did not ship it,but that if I wanted to cancel my part of the order my friend then couldn't continue his order. He also said my friend lied to me,or in other words
QuoteHe's lying to you.
,and that they did not tell him it was shipped. He stated we could only do the order as a all or nothing,and my friend could not retain his part if I wanted to back out of it. He stressed this by repeating "All or Nothing " in a rude ass tone 3 times.


Man the audacity of saying my friend was lying to me,wtf.... Anyway...

My friend then called him back and asked why they told him it was shipped and why they told me he was lying to me,with me silent on 3 way calling,the guy offered no excuse what so ever for lying,only said he would cancel the order for us in a quick cool manner and hung up. No apology what so ever,nuthin at all.


I don't give  a flying fuck how you try to spin this Aaron for TZD,or anyone else tries to for that matter in TZD defense. This sale was a obvious dupe,they got busted on a large scale in this thread it looks like from other members post.They lied to me and my friend both,and got caught verbally on the phone doing it. It doesn't matter,I mean hey,yea if they are going out of business,who cares. They wont have to deal with anyone after they are out of it.
Nab as many sales as you can in 2 days I guess.....

I don't know how many others they lied to,or told the truth to,it doesn't matter. They got fuckin caught lying to me and my friend both,multiple times,thats all that matters to me now.This more then ruined any fond memories I had of them in the past.

MurderDate

"I KNOW WHAT YOU ARE GOING TO DO! JUST KILL ME AND GET IT OVER WITH!"
"Don't be vulgar. We're artists..."
Jess Franco's La Comtesse Perverse

PCEngineHell


Carbon Tiger

Damn Michael sorry to hear that.........

This is on TZD's head. They didn't check their own stock period they messed up. In my case I got two games I wanted pretty cheap. I like everyone else in this thread didn't get their copy of Forgotten Worlds. Now I'm not returning the order but I'm not doing business with them again.

As for some saying well if you wanted so bad why didn't you buy it earlier ? Well that's not my fault or is it anyone else's fault in this thread that's in the same boat as me. TZD listed stock they didn't have it's their fault 100% being lazy or disorganized is not an excuse if this was any other game seller we'd be calling for their head. It's not my job to make sure they count their own stock right. On another note I can get Forgotten Worlds easily enough from Japan. It isn't about the game. It's about doing business right.   
My game collection at PCE Daisakusen
http://www.pcedaisakusen.net/2/33/147/show-user.htm

mark p

Wow...in all the years I've followed tzd's site, I've never heard of anything like this. I'm hoping they go out gracefully on the whole, and not by dicking a lot of people around.


Quote from: PCEngineHell on 11/05/2007, 08:38 PM
Quote from: Pcenginefx on 11/05/2007, 06:42 PMThanks for posting George...You pretty much said what I was going to say.

This incident was a case of stock being mislabeled in the warehouse, plain and simple.  TZD thought they had X amount of stock when in reality after opening up the boxes, that X amount was much lower.

This was not a case of subterfuge.

It was purely a case of stock being mislabeled and thinking they had more copies of the game then they really had.
Aaron,I got to tell you,I have dealt with TZD since 1994,and this "sale" was a complete scam in my eyes. I never ever had any issues with them before,until now. I called them,prior to making the order,so did my friend. Both times they confirmed over the phone,yea we got plenty in stock. The guy told me he looked right at them. He did this when he checked for me to see if they had any Lords of Thunder still in stock.....

Anyway,we did a joint order,under the belief we were getting 2 Forgotten Worlds in the order. No email was sent to my friend to confirm they ran out or anything,to ask for a second choice,anything at all. My friend calls them about 45 mins ago after I informed him of further post on this thread,as he became more concerned.

They informed him that they charged his credit card anyway,said they were out of stock of Forgotten Worlds,and without confirming if we still wanted to continue the order they shipped anyway. They,Steve,whoever,stated they figured my friend would have wanted the rest of the order anyway,and they would just credit back the difference.

My friend of course got utterly pissed off at the guy,with good reason. This is not how you run a good business,not at all obviously.  My friend Eric asked him to make sure it was shipped,informed him this was a joint order,reminded them that I spoke to them last week about this order before it was placed. The guy,Steve,whoever said it was indeed shipped out already. My friend then informed him he was going to inform me,and depending on what I decided,we would deny the charge and return the package at TZD cost.

My friend informed me after hanging up. I obviously get pissed. I call TZD up. This is the real kicker. I explain why the order was placed,that I did not wish to continue  a order when I was mainly ordering it for the Forgotten Worlds,the other stuff was extra. I went off on them about how it should have been confirmed with us if we wanted to continue anyway,or cancel the order first before shipping. I also said I was swore to they had plenty in stock. If I was told otherwise,I would not have placed the order obviously.

The guy then decides to tell me they did not ship it,but that if I wanted to cancel my part of the order my friend then couldn't continue his order. He also said my friend lied to me,or in other words
QuoteHe's lying to you.
,and that they did not tell him it was shipped. He stated we could only do the order as a all or nothing,and my friend could not retain his part if I wanted to back out of it. He stressed this by repeating "All or Nothing " in a rude ass tone 3 times.


Man the audacity of saying my friend was lying to me,wtf.... Anyway...

My friend then called him back and asked why they told him it was shipped and why they told me he was lying to me,with me silent on 3 way calling,the guy offered no excuse what so ever for lying,only said he would cancel the order for us in a quick cool manner and hung up. No apology what so ever,nuthin at all.


I don't give  a flying fuck how you try to spin this Aaron for TZD,or anyone else tries to for that matter in TZD defense. This sale was a obvious dupe,they got busted on a large scale in this thread it looks like from other members post.They lied to me and my friend both,and got caught verbally on the phone doing it. It doesn't matter,I mean hey,yea if they are going out of business,who cares. They wont have to deal with anyone after they are out of it.
Nab as many sales as you can in 2 days I guess.....

I don't know how many others they lied to,or told the truth to,it doesn't matter. They got fuckin caught lying to me and my friend both,multiple times,thats all that matters to me now.This more then ruined any fond memories I had of them in the past.

MrFulci

Pretty wild to have Forgotten Worlds ruin it for you...


More of my thoughts:

I've encountered out of stock items a few times w/ TZD in the past 4 years. As stock dwindles, and sales slow, I guess they didn't have exact figures for certain items.

I've never seen pics of the Turbo Grafx items at the TZD warehouse, however I'm guessing it's all in cardboard boxes, not all unpacked, easy to see. Unless the guy rumages through all the boxes, difficult to know what all is where.

A few years ago I ordered a few TG-16 to Duo controller adapters. They were out of stock, I received an e-mail notifying me, and a few days after that order they were removed from the site.

Same happened with some game I was ordering, I receive an e-mail saying, "______ is out of stock, we thought we had more. Would you like a credit to your card, or would you like otehr items in it's place?"

Another example is when I ordered a few instruction manuals, and 1 was out of stock. They credited me the $3.00, and shipped my items. When I called, they told me they were out of that particular item, and if I ever order any other manuals, to list substitutes. No problem, I did that with my last order.


Michael, sucks that Forgotten Worlds being OOS ruined it for you. It's no longer listed on their site, so that's good. I didn't order Forgotten Worlds, however I did order Lords of Thunder, which I received. As Aaron mentioned, some items appears to ahve been in lower supply than they though. Considering how long Forogtten Worlds has been in stock at TZD, I doubt they were relying on it as a draw for sales. If they had started listing draw games, at sale prices (Dynastic Hero, Beyond Shadowgate, etc), then with each order canelling those items, and shipping what was available, I'd see thigns differently. As geepee mentioned, Fogotten Worlds has been in stock for a LONG time.


Every once in a while, something sells out, or is not in stock when I've ordered it. I don't let it bother me, as I know as time wears on, items sell out, the site may not be updated as frequently as it once was, etc. Just as with each catolgue update I received in the mail during the 90's, items disappeared.

If anyone placing an order is concerned about something NOT being in stock, add a note about it to your order. Something along the lines of, "If any of these items are not in stock, please e-mail me prior to shipping so I can ___________".

I suggest folks enjoy it while it's there, and grab what they can, who knows what will be going on (if anything) with TZD.com in 2008!
"Damnit, Beavis, put that away. You're not supposed to have your _____ out when you're cooking".

PCEngineHell

MrFulci,I see your points but the fact remains that no matter what TZD got caught verbally lying to myself and my friend,both about stock on hand,and about shipping it then not,and stating my friend lied to me,that was total shit.

There really is no excuses for any of that,at all,and no pretty way to spin it for a positive outcome.
It was clear that when they stated the package was shipped that they were just hoping my friend Eric or I wouldnt say shit,and just accept it as that,then they would have just sent it. They didn't even send a email to offer a second choice,just lied and said they shipped it out.

Then with me,stated they didn't,my friend lied to me,and that they will either do the whole order,mine and his,or nothing at all... I mean come on,wtf,my friend prob still would have continued with his part of the order even if he was pissed off about it. That all or nothing bullshit was weak and extremely poor customer service totally. I fail to see how they thought they could force us both to continue the joint order when I wasn't getting what I wanted,that dumbfounds me on so many levels.

My friend was ordering alot more then me. Other then Forgotten Worlds,I only planed to get ShapeShifter,a game pad and duo tap. Without Forgotten Worlds in the deal,I was not interested in the other items. I ended up just taking the money elsewhere this evening,aka ebay. I won 6 US hucards. Air Zonk,Dead Moon,Sidearms,Blazing Lasers,Fantasy Zone and Somer Assault. This really makes me glad TZD tried to fuck me,I ended up doing better elsewhere for less.

MurderDate

#72
If they are guilty of anything, perhaps it's not taking their customer's needs seriously. Then again it sounds like borderline harassment they way you said you were calling and calling. It's pretty shitty but if the guy was stressed already I may be irritated enough myself to pick up the phone and say "all or nothing"..   pretty harsh but that's the real world.

I cancelled my order, wich somehow they were magically able to do instantaneously (seeing as that I placed an order a few minutes after the email went out I'm amazed there are people who have already received their order before mine was even shipped!) although I admit I am still waiting for the money to come back on my card.

Don't worry folks..  this will all lead  to more Lords of Thunder / Forgoten Worlds for all of us floating around.. I guarantee.  You may have to pay $5 more for an open copy but you'll alteast be able to play your game.

I DO think it's safe to say that if FW re-appears on the TZD website after the sale (in time for Xmas) people are going to be PISSED @!!
"I KNOW WHAT YOU ARE GOING TO DO! JUST KILL ME AND GET IT OVER WITH!"
"Don't be vulgar. We're artists..."
Jess Franco's La Comtesse Perverse

PCEngineFX

Quote from: MrFulci on 11/05/2007, 07:06 PMPCEngineFX, since you redesigned the TZD site, you may want Steve, or whomever is typing the news, know that it is only appearing on their old site.
Thanks for the heads up - I just let them know.
// Aaron Nanto | The Ultimate Resource for NEC Consoles!
Papa PCEFX 1997-2020 [Retired]
IMG
IMG

Neo Rasa

Quote from: MrFulci on 11/05/2007, 07:06 PMThis is typed there:
"Lost our lease sale is on now! If you have signed up for our mailing list, check your in box or write for details. We just found a box of Splash Lake (regular price $29.99) and several copies of Battle Royale ($19.99) and It Came From The Desert ($19.99.) Simply add these to the comments section of your order, we will adjust the order total here. Sale prices OK! "
Is this update actually happening?  I'd love to get a couple of these but the main site doesn't reflect this yet.

nat

I ordered Battle Royale and It Came from the Desert today. Just put a note in the "COMMENTS" section when you place your order.

I also ordered two other games and 9 various manuals to replace manuals that have gotten crappy or lost completely over the years. My current Legendary Axe manual is a joke.

Neo Rasa

#76
Sounds good.

I've never actually played It Came from the Desert before.  We all collectively hate FMV games for good reason, so I love any that's halfway competent (Sherlock Holmes, Dracula Unleashed, Killing Moon, Gabriel Knight II, etc.).  Can't wait. :D

I was nervous as I'm always neurotic about any "comments field" and what it may cause.  If we can get things for $19.99 that aren't listed on the current site maybe I should ask for a Magical Chase. ;)

nat

They also have Splash Lake available although it's not listed on the main page. I recommend anyone who doesn't already own this game to pick up a copy. Great 2-player fun.

PCEngineHell

#78
Quote from: MurderDate on 11/06/2007, 08:18 AMIf they are guilty of anything, perhaps it's not taking their customer's needs seriously. Then again it sounds like borderline harassment they way you said you were calling and calling. It's pretty shitty but if the guy was stressed already I may be irritated enough myself to pick up the phone and say "all or nothing"..   pretty harsh but that's the real world.

I cancelled my order, wich somehow they were magically able to do instantaneously (seeing as that I placed an order a few minutes after the email went out I'm amazed there are people who have already received their order before mine was even shipped!) although I admit I am still waiting for the money to come back on my card.

Don't worry folks..  this will all lead  to more Lords of Thunder / Forgoten Worlds for all of us floating around.. I guarantee.  You may have to pay $5 more for an open copy but you'll alteast be able to play your game.

I DO think it's safe to say that if FW re-appears on the TZD website after the sale (in time for Xmas) people are going to be PISSED @!!
The problem is they lied to me and my friend though,its that simple. They are quite guilty of that. They lied,multiple times,they lied to my friend when he called concerned,upset,but politely the first time. They lied to me flat out when I called,esp on my second call. We wouldn't have had to call them 3 times if they had done right the first time. Thats not harassment,or even borderline. Its called the customer looking out for his money spent.

They lied about stock on hand.
They lied to my friend about shipping the package out on his check up call after all the post on here.
They lied to me again,and accused my friend of lying to me,which was utter bullshit.
On the final call they were very unapologetic,even after being caught in their lies. It was clear they did not care one way or the next.

They made it quite clear they did not care one way or the other and had no interest in making it right with the customer,which is usually what good business is about. When the business fucks up,it admits it,and ask what they might be able to do to fix it.


What would have been the best thing,the right thing to do from the start is send a email stating out of stock,and asking us for either a second choice,or to continue the order and refund the difference or to cancel it if we wanted.
Granted this was not done,so the second chance they had to fix it they could have stated the above on the phone.

They failed to do so Murderdate. They fucking flat out lied,and said they shipped the order minus the games without obtaining consent first or asking us if we had a second choice. It was clear they hoped we would just put up with that bs and leave the order as it was.

Only AFTER they were informed by me that we would send their package back and deny the charge did they even admit to not shipping it. And then they said my friend lied to ME. Why they would say something so stupid is beyond me. Why continue lying???? I had no reason to doubt my friend either,as these fuckers messed up already as it is,and the third call by my friend proved it all.

It isn't all this either,the very first time my friend called them before even placing the order the guy was very unhelpful over the phone,all he got out of him was the same as me,Lords of Thunder sold out,Forgotten Worlds they had plenty of. He also stated this too,that all the other titles they had plenty of also.

When my friend asked about other titles,if they had anything in stock not on the list the guy told him sure,but that he didn't have time to see what they had for sale,and that he had to go unless my friend could basically do the name game and name titles they had. It was pretty crappy. Not a good way to secure a order from a paying customer.

All in all,this was not how TZD was when I ordered in the past from them,from 94-2004. To me this is really sad that its how the last experience I would have with them would turn out,and how my friends first and only one would end up.

People give TZD too much credit too for sticking around. If it wasn't for us,they wouldn't have been able to stick the fuck around to begin with. No customers/fan base= no sales=no 10 plus years of being able to do business. Its a s simple as that. The Turbo scene would be here either way,regardless of TZD. Maybe there would be less people into it,but not enough to give TZD the alot of the credit for keeping it alive after NEC and TTI left. The fans did that,not TZD.

nimtene

I think it's incredibly lame when a company yells
"We're offering 50% off our ENTIRE inventory"
and suddenly several items are conveniently
missing from their "inventory" during the sale.

willis

I ordered some stuff from TZD and everything came in as expected...........however I do have a question. I ordered a  Duo pad and what they sent me is what I believe to be a Turbo pad with a Duo cord. Does anyone know what this is about? I thought they offered "brand new" merchandise. This leads me to believe that they took a new Turbo pad and swapped the cord for a Duo. I was hoping for a new actual Duo pad..........anyone came across this before? I'm not saying anything bad towards TZD because my buying experience with them was great!

PCEngineHell

Quote from: willis on 11/14/2007, 09:53 AMI ordered some stuff from TZD and everything came in as expected...........however I do have a question. I ordered a  Duo pad and what they sent me is what I believe to be a Turbo pad with a Duo cord. Does anyone know what this is about? I thought they offered "brand new" merchandise. This leads me to believe that they took a new Turbo pad and swapped the cord for a Duo. I was hoping for a new actual Duo pad..........anyone came across this before? I'm not saying anything bad towards TZD because my buying experience with them was great!
They have been doing it for a couple of years now. They ran out of original Duo pads long ago. I agree though,the web page still makes it out like its a original Duo pad last time I checked,which could irk someone.

Paisa49

I ordered some TG-16 controllers and a back-up A/C Adapter and RF Switch, and everything came in just fine. I was very happy with my purchase.

Turbo D

I'm still broke, but I have till the end of the month to take advantage of the sale  [-o<
Quote from: MissaFX on 01/06/2008, 12:10 PMMy idea of gaming is a couple of friends over, a couple of drinks, a couple of medical-handrolled-game-enhancing-cigs and a glowing box you all worship.
IMG IMG
IMG

nat

Quote from: PCEngineHell on 11/14/2007, 10:27 AM
Quote from: willis on 11/14/2007, 09:53 AMI ordered some stuff from TZD and everything came in as expected...........however I do have a question. I ordered a  Duo pad and what they sent me is what I believe to be a Turbo pad with a Duo cord. Does anyone know what this is about? I thought they offered "brand new" merchandise. This leads me to believe that they took a new Turbo pad and swapped the cord for a Duo. I was hoping for a new actual Duo pad..........anyone came across this before? I'm not saying anything bad towards TZD because my buying experience with them was great!
They have been doing it for a couple of years now. They ran out of original Duo pads long ago. I agree though,the web page still makes it out like its a original Duo pad last time I checked,which could irk someone.
Michael's partially right, but the picture does show a TG-16 pad with a Duo cord. Although I concede the wording makes it sound like you're getting a genuine "DuoPad".

On that note, I bought a lot from them. I got 8 replacement game manuals, and 4 games. Great deal.

Nazi NecroPhile

Quote from: PCEngineHell on 11/14/2007, 10:27 AMThey have been doing it for a couple of years now. They ran out of original Duo pads long ago. I agree though,the web page still makes it out like its a original Duo pad last time I checked,which could irk someone.
Word.  Though if memory serves, their old web page correctly described it as a TG-16 pad with a swapped cable.  I have one of these puppies, and the cord doesn't look like a standard TG-16 cord.  I don't know where they got the cord from, but the controller was put inside a bag labeled "Made in Mexico".

On a side note: Saturday's mail brought me my order of a tap, two controllers, a TE ac adapter, and nine games.  Everything ordered was in stock and promptly shipped.
Ultimate Forum Bully/Thief/Saboteur/Clone Warrior! BURN IN HELL NECROPHUCK!!!

shubibiman

Self proclamed Aldynes World Champion

Neo Rasa

Looks like everyone's getting their order but me then.  The anticipation is painful.

PCEngineHell

So wrong you are,not everyone got their order,complete,partial,or at all. Plus,you're only thinking of the members who have posted on this thread,imagine the ones who didn't,how many there are out there who had problems too on this sham of a sale....

Neo Rasa

Quote from: PCEngineHell on 11/14/2007, 04:37 PMSo wrong you are,not everyone got their order,complete,partial,or at all. Plus,you're only thinking of the members who have posted on this thread,imagine the ones who didn't,how many there are out there who had problems too on this sham of a sale....
What happened anyway?  I was ordering stuff from them bit by bit all spring til the present with no issue at all.  From my own experience and what the majority of people say I can't believe they were always terrible.

PCEngineHell

Quote from: Neo Rasa on 11/14/2007, 05:01 PMWhat happened anyway?  I was ordering stuff from them bit by bit all spring til the present with no issue at all.  From my own experience and what the majority of people say I can't believe they were always terrible.
They weren't,infact any other order I had ever done since winter 94 was handled top notch,and they were the ones that helped me touch base with Smart Works also back then. All in all its just too bad it turned out the way it did on this sale,but screw it,I ended up spending the money on better things. If TZD survives this sale I will however never do business with them again or recommend them to anyone ever.

Nazi NecroPhile

Ultimate Forum Bully/Thief/Saboteur/Clone Warrior! BURN IN HELL NECROPHUCK!!!

Keranu

I still haven't received my package yet and I think I ordered it two Friday nights ago.
Quote from: TurboXray on 01/02/2014, 09:21 PMAdding PCE console specific layer on top of that, makes for an interesting challenge (no, not a reference to Ys II).
IMG
Click the banner to learn more about Alex Chiu and his "immortality rings"

Neo Rasa

Maybe there was a labeling error like with the Forgotten Worlds incident and every part of the warehouse is actually filled with Andre Panza Kickboxing.

Nazi NecroPhile

Quote from: Keranu on 11/14/2007, 11:33 PMI still haven't received my package yet and I think I ordered it two Friday nights ago.
You might want to check with TZD on your order.  I've had two previous online orders get lost before and had to e-mail them after noticing that my credit card hadn't been charged yet.
Ultimate Forum Bully/Thief/Saboteur/Clone Warrior! BURN IN HELL NECROPHUCK!!!

nat

He's right, they normally charge your card right away if they have received and processed your order. This last order I placed with them had my card charged within an hour.

Then again, Keranu lives in Buttfuck Egypt so I'm not too surprised he hasn't received anything yet.

shubibiman

Quote from: guest on 11/14/2007, 05:27 PMOh yeah?  So do you!  :)
You should have received a few bucks on your paypal account, by now ;)
Self proclamed Aldynes World Champion

nat

Want to be a humanitarian and send some my way, too?

shubibiman

Do you have new TGX games for me? :dance:
Self proclamed Aldynes World Champion

Nazi NecroPhile

Quote from: shubibiman on 11/15/2007, 03:12 PMYou should have received a few bucks on your paypal account, by now ;)
There sure is; now I just need to print out an address and hit the post office on the way home.
Ultimate Forum Bully/Thief/Saboteur/Clone Warrior! BURN IN HELL NECROPHUCK!!!